We will accept the return of any item bought from our online store provided you notify us of the return within 14 days of receipt, and you return the item to us within 14 days of notifying us. The item must be unworn, unsoiled, and in a resalable condition with all tags still attached. Please send us an email before returning an item. Please note: the cost of returning items to us is at purchaser’s expense.
Refunds will be made by original payment method. First exchanges (value GBP 100/ EUR 100/ USD 100 or more) will also be re-shipped for free. If exchanged items are subsequently returned we will charge shipping for a second exchange or will deduct regular shipping cost from refund. If any items bought on ‘Special’ (reduced price) are returned, we will deduct the applicable regional shipping cost from refund/credit or will charge shipping on any exchange.
We don’t mind which postal/courier service you use to return the goods, but if the goods do not arrive to us, we can’t accept responsibility for the loss. Please put your name and order number on the inside or outside of the package so that we can easily identify you as the sender.
Upon receipt of returned items, Ms Pomelo will issue a refund or ship an exchange, as required. Please allow 14 working days for returns to be processed and for a refund to appear in your account.
Please see our Terms and Conditions for full guidance on Shipping and Returns.
