Shipping & Returns

Where do you ship?

At the moment we deliver in the UK only. If you want to know about our plans for delivery in your country, please get in touch.

How much is shipping?

Shipment on orders of GBP 100 and above is free with Interlink Express service.
Royal Mail 2nd Class Signed-for is free.
Interlink Express Next Day is GBP 5.
Interlink Express By Noon is GBP 9.

When will you ship?

We aim to ship the same day (orders received before 3:30PM Monday to Friday) or the day after receipt of order. If for any reason this is not possible, we will email you with an explanation and order status. We only accept orders on items we have in stock.

How do you ship?

In the UK we use Royal Mail and Interlink Express.
Royal Mail are 2nd class shipments that need to be signed for on delivery.
All Interlink Express shipments have a one hour delivery window, can be tracked, and need to be signed for on delivery. We offer two options: Next Day and By Noon.

How long does shipping take?

For Royal Mail 2nd class signed for shipments – 3-5 working days.
For Interlink Express shipments – 24 hours/next working day.

Questions on shipping?

Please send us an email.

Returns and Exchanges

We will accept the return of any item bought from our online store provided you notify us of the return within 14 days of receipt, and you return the item to us within 14 days of notifying us. The item must be unworn, unsoiled, and in a resalable condition with all tags still attached. Please send us an email before returning an item. Please note: the cost of returning items to us is at purchaser’s expense.

Refunds will be made by original payment method. First exchanges (value GBP 100 or more) will also be re-shipped for free. If exchanged items are subsequently returned we will charge shipping for a second exchange or will deduct regular shipping cost (GBP 5 for Next Day) from a refund. If any items bought on ‘Special’ (reduced price) are returned, we will deduct the applicable shipping cost from refund/credit or will charge shipping on any exchange.

To make returns easy, we suggest you use Collect+, an excellent new service in the UK that makes it easy to send returns outside of working hours in the locations near you. Follow the link to print out the label.

We don’t mind which postal/courier service you use to return the goods, but if the goods do not arrive to us, we can’t accept responsibility for the loss. Please put your name and order number on the inside or outside of the package so that we can easily identify you as the sender.

Upon receipt of returned items, Ms Pomelo will issue a refund or ship an exchange, as required. Please allow 14 working days for returns to be processed and for a refund to appear in your account.

Please see our Terms and Conditions for full guidance on Shipping and Returns.