WPB Advanced FAQ
Yes we offer a lifetime guarantee on all our products. If a wire pops out or elastic stretches, we will fix it for you for free, just email on care@mspomelo.com.
This significantly prolongs the useful life of a bra and also helps the environment: presently there are no commercially available facilities for recycling the synthetic fibers in EU and the used bras end up either burned or buried in the landfill.
We can certainly look into this. Please email us on care@mspomelo.com with details of the style and size and we will get back to you.
Yes, we publish an international size conversion table at our Bra School page. French 90E converts into 34DD UK.
We present our sizes in UK/USA/EUR format. For the UK and US sizes, we use cup progression A,B,C,D,DD,E,F,G,H.
Our products contain elastane fibres (also known as Lycra or spandex) that come to c. 10% of total garment. However, all our products have cotton lining, so your breast touches softest high-quality breathable material.
We make lingerie for fuller cups and plus sizes – this includes bras and underwear. We offer regular, post-surgery, and nursing ranges. All available on our website.
Our product has been tested by 11 NHS trusts and 5 Harley Street breast clinics, who recommend us to patients. We are named Top best brands for D+ bras by The Independent. We also have been shortlisted for ‘Best new plus-size brand’ by the British Plus-Size Awards. But our greatest achievement is praise we receive from our customers.
We will accept the return of any item bought from our online store provided you notify us of the return within 14 days of receipt, and you return the item to us within 14 days of notifying us. The item must be unworn, unsoiled, and in a resalable condition with all tags still attached. Please send us an email before returning an item. Please note: the cost of returning items to us is at purchaser’s expense.
Refunds will be made by original payment method. First exchanges (value GBP 100/ EUR 100/ USD 100 or more) will also be re-shipped for free. If exchanged items are subsequently returned we will charge shipping for a second exchange or will deduct regular shipping cost from refund. If any items bought on ‘Special’ (reduced price) are returned, we will deduct the applicable regional shipping cost from refund/credit or will charge shipping on any exchange.
We don’t mind which postal/courier service you use to return the goods, but if the goods do not arrive to us, we can’t accept responsibility for the loss. Please put your name and order number on the inside or outside of the package so that we can easily identify you as the sender.
Upon receipt of returned items, Ms Pomelo will issue a refund or ship an exchange, as required. Please allow 14 working days for returns to be processed and for a refund to appear in your account.
Please see our Terms and Conditions for full guidance on Shipping and Returns.
With Royal Mail 2nd Class Signed-for – 3-5 working days.
With Royal Mail Special Delivery in the UK – 24 hours/next working day.
With EU Signed-for – 3-6 working days.
With US & rest of the world Signed-For – 7-14 working days.
We created a Fit Kit to help you with your decision
It’s the best way to try a bra for free
