Post-surgery customers are exempt from VAT (UK VAT rate is 20%).
To receive unique checkout code please email VAT concession text (below) to us on care@mspomelo.com, stating your full name.
If you would like to claim VAT refund after buying the product, please email to us on care@mspomelo.com with the VAT concession text (below), stating your full name.
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“I declare that I have undergone a mastectomy and the goods which are being supplied to me by Ms Pomelo Studios Ltd. are for my personal use and I claim relief from value added tax under group 12 of schedule 8 of the Value Added Tax Act 1994.”
In the UK we use Royal Mail.
For EU and rest of the world we use Latvijas Pasts.
We aim to ship the same day (orders received before 3:30PM Monday to Friday) or the day after receipt of order. If for any reason this is not possible, we will email you with an explanation and order status. We only accept orders on items we have in stock.
If your order is less than GBP 100/ EUR 100/ USD 100, the applicable shipping cost will be added to your total order value at checkout. For the UK 2nd Class Signed-For Service it is GBP 4.0; UK Special Delivery – GBP 7.0; EU Signed-For service – EUR 4.0; US and rest of the world Signed-For Service – USD 6.0.
For further details is our Shipping & Returns page.
You should not experience charges beyond the ones we present to you. To check if additional overseas charges will be made by your bank, please contact your card provider before placing an order.
If you have difficulty paying by credit card it may be because your card is not authorised for foreign payments; you’ll need to contact your card provider before placing an order.
We accept payment with Visa (including Visa Electron and Visa Debit), MasterCard, Maestro (including Switch), and Paypal.
The base currencies for all products on the website are GBP, EUR, and USD. For the full list of currencies, exchange rates and associated fees please see link.
The best thing to do is to drop us an email and we will let you know when we are likely to get that item in again.
Yes. If you are absolutely stuck, please get in touch and we will help you.
