We do not sell in shops. Instead, we run Ms Pomelo workshops and would be happy to invite you to one or organise one for you and your friends or colleagues. If interested, please get in touch.
Archives: FAQ's
WPB Advanced FAQ
Do you deliver internationally?
Yes we ship globally. For further details see our Shipping & Returns page.
What shrinkage/durability can I expect?
If you follow the care guidelines, we expect the product to retain its optimal condition for 12 months, at least. We offer lifetime guarantee on our products, so if a wire pops out or elastic stretches, we will fix it for you for free. Just get in touch on care@mspomelo.com.
Can you tell me what sizes you make bras and briefs in?
Overall, our bra size scale covers 34D–46G (UK)/ 75D-110H (EUR)/ 34C-46F (USA). Our brief sizes range 12-26 (UK)/ 40-54 (EUR)/ 8-22 (USA). Each style focuses on specific size groups.
We ask customers to check individual product pages; you will find the size scale in the product features section. Don’t see your size? Interested in adding your size to our range? Email us on care@mspomelo.com.
I am 38D in my current bra; will I be the same in Ms Pomelo bra?
Our sizing is in line with major street names. But to be absolutely sure (4 out of 5 women wear wrong size), you must establish your size like this.
How should I wash Ms Pomelo lingerie?
It is safe to wash Ms Pomelo bras in the washing machine. We recommend using a wash bag to extend the life of your bra. Do not use fabric softener – it clogs up fibres and makes your bra less breathable. Click here to see our Product Care Guidelines.
When did Ms Pomelo start making lingerie?
We started the Ms Pomelo label in London in 2015. We have been making plus-size bras in Europe for over 30 years.
What is the philosophy behind Ms Pomelo?
We believe that a great-fitting bra is the secret to looking and feeling amazing. We believe the bra should never hold you back, no matter what you are doing.
Our aim is to create bras which support heavier chests comfortably all day long, and are elegant and durable. We are actively involved in the full life-cycle of a product, from the selection of the type of fabrics, laces and accessories used, through to the application of the tags and labels. The mills and workshops we use are best-in-class European establishments taking as much pride in their products as we do in ours.
We also carry the flag for educating women on bra-health issues, ultimately entrusting the power of choosing well to them.
Where are your products made?
All items are manufactured in Europe out of EU-made materials. The product is made at our factory. We buy all input materials directly from the highest quality European suppliers and are 100% confident in the provenance of our product.
